🔒 Data Protection Policy

master12 Privacy Policy

This policy explains clearly how master12 handles, protects, and shares your personal data.

Last updated: 30 October 2026

Introduction

This Privacy Policy ("Policy") is written for players in Myanmar who use the master12 platform (master12.bet). It explains how we collect, use, disclose, and protect your personal data. By registering an account and using master12's services, you are considered to have read and accepted the terms of this Policy.

We take your personal data seriously and handle it securely using SSL encryption and data retention policies. If you read this Policy and do not agree with it, we ask that you do not use our platform or services.

1 Data We Collect

When you use the master12 platform, we may collect the following types of data.

1.1 Data You Provide Directly

  • Name, date of birth, and contact details (phone number, email address) provided when registering an account
  • A national ID or other identifying document for KYC verification
  • Payment records — KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer details
  • Support communications — questions and complaints submitted via live chat

1.2 Data Collected Automatically

  • IP address, device type, browser version, and operating system (OS)
  • Server log files — login timestamps, game sessions, and deposit/withdrawal records
  • Cookies and similar tracking technologies — see the Cookies section below for details
  • Pages viewed, clicks and play patterns on the platform

1.3 Information received from third-party sources

We may receive information from service companies that handle KYC verification, fraud prevention and financial checks on our behalf. That information is handled in accordance with the terms of this policy.

2 What we use your information for

The personal information we collect is used only for the following purposes—

  1. Opening, verifying and maintaining your account and services
  2. Providing football betting, Live Casino, Slots, Dragon Tiger, Crash games and 2D/3D services
  3. Processing deposits and withdrawals and keeping transaction records
  4. Preventing fraud, money laundering and unauthorised account access (KYC)
  5. Customer support — providing 24/7 live chat and email service
  6. Improving our services, personalisation and enhancing the gaming experience
  7. Complying with legal requirements, regulatory obligations and restrictions
  8. Responsible gambling — monitoring play patterns and providing assistance

We will not sell or rent your personal information to third-party advertising companies or organisations unrelated to the stated purposes.

3 Information sharing and disclosure

We may disclose your personal information only in the following circumstances—

3.1 Service providers

Payment processors, KYC service providers and platform software vendors — these companies access data only to provide services on our behalf and are required to sign data protection agreements.

3.2 Legal requirements

Where disclosure is required by a court, government authority or legal proceeding, we may disclose your personal information in accordance with the law.

3.3 Business transfers

In the event of a merger, acquisition or transfer of ownership of the master12 platform, personal information may be transferred. If this occurs, we will notify you in advance and ensure this policy continues to apply.

3.4 Your consent

Any disclosure beyond the circumstances above will only be carried out after obtaining your explicit consent.

4 Cookies and tracking technologies

The master12 platform uses cookies and similar technologies to improve your browsing experience.

4.1 Strictly necessary cookies

These cookies are essential for maintaining login sessions, security operations and core platform functions. They cannot be disabled — disabling them will prevent the platform from working properly.

4.2 Functional cookies

These cookies are used to remember your language preferences, game selection history and participation preferences. They can be disabled through your browser settings, though some features may work less well as a result.

4.3 Analytics cookies

These cookies are used to understand how players use the platform and to make improvements. Activity is aggregated and handled in a form that cannot identify individuals.

5 Data security measures

master12 has put in place modern technical and policy measures to protect your personal information—

  • SSL / TLS encryption — all data passing between your device and our servers is encrypted and protected
  • Access controls — only authorised staff can access personal data, and every access is logged
  • Regular audits — we carry out regular security reviews of our platform to identify vulnerabilities
  • Data minimisation — we do not collect personal information that is not needed to deliver our services
  • Staff Training — Staff are regularly trained to apply best practices in data protection

However, no digital platform can guarantee 100% protection. If a data breach occurs, we will notify those affected as quickly as possible.

6 Data Retention Period

We retain personal data for as long as needed to provide our services. Certain personal data may need to be kept for an additional period due to legal requirements and compliance obligations—

  • Account data — retained for five (5) years after account closure
  • Financial records — retained for six (6) years in accordance with legal requirements
  • Communication records — retained for two (2) years after resolution of any service dispute
  • Analytics data — may be retained indefinitely once anonymised

After the retention period has passed, we will securely delete personal data or convert it to an anonymised format.

7 Your Rights

Regarding personal data protection, you have the following rights—

7.1 Right of Access

You can ask about the personal data we hold about you and request a copy of it.

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. Some profile details can be updated directly from your account settings.

7.3 Right to Erasure

You can request deletion of personal data that remains after legal requirements and financial record retention obligations have been met.

7.4 Right to Object

You can object to the processing of your personal data for marketing purposes. You do not have the right to object to processing that is strictly necessary to provide the service.

7.5 Right to Data Portability

You can request your personal data that we hold in a readable format.

To exercise any of these rights, contact us at [email protected] or use the platform's 24/7 live chat. We will respond to your request upon receipt.

8 Under 21 Individuals

The master12 platform is open to individuals aged 21 and above only. We do not knowingly collect personal data from individuals under 21. If a family member or guardian discovers that a child or young person under 21 has registered an account on the platform, please contact [email protected] immediately. We will block that account and delete the data.

9 Policy Updates

We may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised, and we will notify you through our service if the changes are significant.

Continuing to use the platform after a policy update is considered acceptance of the revised policy. If you do not agree with the revised policy, please stop using the platform and contact us.

10 Contact Us

If you have any questions, requests, or concerns about this Privacy Policy, you can reach our support team, available 24/7, at any time—

24/7 Live Chat — direct chat on the platform (Myanmar language)
[email protected]

We will handle data-related requests as soon as they are received.

Questions about Privacy Protection at master12

master12 protects your personal data using SSL / TLS encryption technology, strict access controls, and regular security audits. All data passing between you and the server is encrypted and secured.

No. master12 will never sell or rent your personal information to advertising companies or unrelated third parties. It is shared only with service providers, and only to the extent necessary.

For KYC verification, your name, date of birth, and national ID or another identifying document may be required. This data is stored securely in accordance with legal requirements after your account has been verified.

To request deletion of your personal data, email [email protected] or use the platform's 24/7 live chat. Data that must be retained for legal reasons — such as financial transaction records — cannot be deleted immediately and will only be removed after the legally required retention period has passed.

We do not use third-party advertising networks to send you promotional communications. We may only send service-related notifications and maintenance updates, and you can opt out of those as well.

Yes. All payment details for KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers are protected with SSL encryption. Transactions are processed only through verified payment service providers.

When the policy changes, the "Last Updated" date on this page will be updated. For significant changes, we will notify you in advance through the platform at login or via our communication channels.